Chemcore values every customer and understands that mistakes can happen. We promise to resolve any issues due to an error on our end, to the best of our abilities and within reason. We ask that you verify as soon as possible that any item received is the correct item ordered.

In-stock domestic orders typically ship the same business day if placed before 3:00 p.m. local time (CST for orders from Austin, Chicago, or Kansas City; PST for California; EST for Atlanta, Florida, or New England).

Special orders or drop shipments may not be eligible for same-day shipping.

Transit times refer to business days (Monday through Friday) and do not include the day of ordering or carrier holidays. Additional transit times apply to shipments going to Alaska, Hawaii, Puerto Rico, or outside the U.S.

Chemcore does not aim to profit from freight or shipping charges. Charges are carefully set to cover costs on average while keeping the process simple.

Chemcore covers basic shipping charges for freight shipments. Any additional fees assessed by the carrier—such as residential delivery, lift gate requirements, or re-delivery—are the customer’s responsibility. If Chemcore is billed for these fees, we will contact you for reimbursement.

Yes. Orders shipped to Alaska, Hawaii, Puerto Rico, or internationally will incur additional base shipping charges and may be subject to tariffs or duties. These charges are outside of Chemcore’s control and must be paid by the receiver.

If the return is due to a defect or shipping error on Chemcore’s part, we will schedule a pickup at no cost to you.

If you are returning an item for reasons other than a defect or shipping mistake, you are responsible for managing and paying for the return shipping.

The item must be in new and unused condition, with all original accessories. It should ideally be returned in the original packaging or packed similarly to how it was received.

The item should be returned to the Chemcore location from which it was shipped. The address can be found on the shipping label or Bill of Lading.

No. Original shipping charges are non-refundable. You will receive a credit for the invoiced amount of the item only.

A 7% restocking fee may be applied if you opt for an immediate refund. To avoid the fee, you can request an “in-house credit” that remains active for one year.

Include a copy of the original invoice or packing slip, or a note with your company name and the reason for the return. Specify whether you prefer an immediate refund or an in-house credit.

If you refuse or abandon a shipment and the product is not returned to Chemcore, no credit will be issued. Ensure that refused shipments are properly returned to receive credit.

If possible, refuse the damaged portion of the shipment at delivery. If the driver does not allow inspection before signing, note any visible damage on the delivery receipt and photograph the damaged items and packaging.

Email shipping@chemcore.com with:

• Photos of the damaged item(s) and packaging (if visible before unpacking, include photos of the unopened package).
• Your Chemcore invoice number or a copy of the invoice/packing slip.
• A copy of the signed delivery receipt or UPS sticker.
• A contact name and phone number.

No. Keep the damaged product and packaging set aside until the claims process is resolved.

Contact our defect department by phone or email (shipping@chemcore.com) with:

• Your company name.
• The invoice number.
• Photos or video showing the issue. (Videos may be required for faucet defects to identify needed parts.)

Yes. Include four photos in your email to shipping@chemcore.com:

1. An overview of the entire sink.
2. A close-up of the damage.
3. The label with the sink serial number.
4. The sticker on the bottom of the sink.

Installed BLANCO products must be handled directly by BLANCO. Contact them at 800-451-5782 for warranty claims. If the product has not been installed, Chemcore will assist with resolution.